Privacy Policy
1. Who We Are
Chirp Telecoms Ltd ("Chirp", "we", "us", "our") is a company registered in England and Wales. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, store and share personal data we obtain from you when you visit our website or submit an enquiry.
2. Data We Collect
When you submit an enquiry, we collect the following information:
- Full name and email address
- Phone number (optional)
- Address or postcode
- Service preferences and customer type
- Information you voluntarily provide about your situation
- How you heard about us
We may also automatically collect technical data including your IP address, browser type, and pages visited via cookies and analytics tools. See our Cookie Policy for details.
3. Legal Basis for Processing
We process your personal data under the following lawful bases as defined by UK GDPR:
- Legitimate Interests — to respond to your enquiry and provide you with information about our services
- Consent — for marketing communications, where you have explicitly opted in
- Legal Obligation — where we are required to process data to comply with applicable law
4. How We Use Your Data
We use your personal data to:
- Respond to and manage your enquiry
- Notify you when services become available in your area
- Improve our website and services
- Comply with legal and regulatory obligations
We will not use your data for automated decision-making or profiling.
5. Data Sharing
We do not sell, rent or trade your personal data to third parties. We may share your data with trusted service providers who assist in operating our website and business, subject to confidentiality agreements. All third-party processors are required to comply with UK GDPR.
6. Data Retention
Enquiry data is retained for a maximum of 24 months, after which it is securely deleted unless you have entered into a service agreement with us. You may request deletion at any time by contacting us.
7. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Request erasure of your data ("right to be forgotten")
- Object to or restrict processing
- Data portability
- Withdraw consent at any time (where consent is the lawful basis)
- Lodge a complaint with the ICO at ico.org.uk
8. Security
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure.
9. Contact Us
For any privacy-related queries or to exercise your rights, please contact us at: [email protected]